Return Policy Details
30 Day Returns
We hope you will love everything you order from Caterbox, but you have 30 days to return anything you don't want to keep (excluding custom made & branded products). You don't need to contact us for a returns number. Simply repack the item carefully and send it back to us, including your order number and reason for return.
We recommend you retain the proof of postage and use a trackable delivery service for returns. If the goods don't arrive back with us or are not in a saleable condition, we will be unable to give you a refund. Refunds are made promptly using your original payment method.
Caterbox UK Ltd
Unit 16b, Humphrey Farms
Hazeley Road, Twyford
Non-returnable items, custom-made items and printed products are not returnable or refundable.