Return Policy Details

30 Day Returns

We hope you will love everything you order from Caterbox, but you have 30 days to return anything you don't want to keep (excluding custom made & branded products). You don't need to contact us for a returns number. Simply repack the item carefully and send it back to us, including your order number and reason for return.

We recommend you retain the proof of postage and use a trackable delivery service for returns. If the goods don't arrive back with us or are not in a saleable condition, we will be unable to give you a refund. Refunds are made promptly using your original payment method.

Returns Address

Caterbox UK Ltd
Unit 16b, Humphrey Farms
Hazeley Road, Twyford
Winchester, HAMPSHIRE
SO21 1QA

Non-returnable items, custom-made items and printed products are not returnable or refundable.

Contact Us

Need to speak with our helpful team? Call us at 01962 711007 or email us at

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